We are committed to client care

Store inventory is often categorized as one of those “necessary evils”. While we know how critical the inventory process is to your business, it can be disruptive, costly and inconvenient. Datascan puts the ease in counting inventory. Our Self-Scan solution is simple, reliable, efficient and works correctly the first time, every time. We provide our clients with a hands-on support team, available 24 hours a day, 7 days a week until your inventory count is completed. We accomplish this with minimal disruption to our client’s IT and Operations teams from planning, through execution to review.

Support when you need it

Datascan’s Client Care Program is designed to provide clients with year-round access to inventory planning, process consultation and technical support. The program allocates clients a dedicated Account Manager who acts as the point of contact for all interactions with Datascan during an inventory cycle. Primary functions of the Account Manager are to:

  • Serve as the primary contact for all activity between Datascan and the client
  • Establish clear lines of communication between teams of both the client and Datascan
  • Collaborate and proactively plan with client support teams for each inventory cycle
  • Establish detailed store level requirements for training and process definition
  • Provide remote support during inventory counts and post count process reviews

Our team is working for you

In addition to a dedicated Account Manager, Datascan’s Global Client Support Center is staffed by certified professionals who have extensive experience in Self-Scan processes and Datascan’s solution suite. They are well versed with each client’s unique practices and inventory requirements. Our support center is the gateway to technical support, training assistance and process issue resolution during a physical inventory count. We make sure our resources are available at all times when it comes to our clients.

The Global Client Support Center provides:

  • Toll free call center staffed in Datascan’s head office in Dallas, TX
  • Proactive assistance with equipment set-up and training at each store location
  • Priority telephone queuing and 30 second call answering
  • Email query capability and resolution
  • Online chat and multi-lingual support
  • 24×7 support worldwide, every day of the year

Global Client Support Center
Phone: +866 420 6949
email: techsupport@datascan.com