Senior Database Developer

Carrollton, Texas

About the Job

The IT Support position includes programming duties in SQL primarily ETL, output and queries. It also includes supporting ongoing client activities.

 

Position Requirements

Enjoy challenging work in an ever-changing climate.

Have an exceptional level of integrity and raw intelligence.

Good communication, enunciation and grammar skills are highly important.

 

Practical experience with T-SQL Programming with at least 5-years of SQL Server database application development experience.  

 

We are not seeking a person whose background is BI Tools or DBA. The SQL experience as it relates to writing complex stored procedures – is highly important.

 

Experience with JIRA a plus

Have worked with relational databases such as MS SQL Server or MySQL and be comfortable writing SQL statements to query/update a database.

Strong experience in managing different file formats in ETL by direct T-SQL.

Experience in creating complex stored procedures and SSRS reports

Hands-on experience in troubleshooting database support tickets.

Meticulous in completing assignments, adhering to deadlines, and communicating work status.

Participate in on-call support rotation with other team members.

Have a BA or BS degree Information Technology or equivalent education and experience

Be comfortable working in a casual but high-performing environment.

Preference for candidates who already live in the Dallas/Ft Worth area.

 

We are located at 2941 Trade Center Drive, Carrollton, TX. Please map your commute to make sure it would be acceptable on a daily basis.

Senior Technical Support Engineer (Tier II)

Carrollton, Texas

Job Type:  Full Time

Location:  Carrollton, TX

 

Position Summary:

The primary function of the Senior Technical Support Engineer (Tier II) position is to research, resolve, and escalate (as necessary) client affecting issues. Our support engineers possess excellent knowledge of customer inventory scanning and auditing needs along with the drive to assist the client when needed. Exemplary communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Senior Technical Support Engineer provides extended support for Datascan’s product suite. Questions come from a wide variety of sources including clients who need assistance counting their first inventory with Datascan to clients who have been longtime customers and utilize all features of the Datascan product.

 

Duties for this position include but are not limited to:

Serving as the primary liaison between Datascan’s IT department and the client – keeping the client informed of incident progress and resolution through phone, chat, and email.

Act as the Subject Matter Expert (SME) for Datascan’s hardware and software by providing assistance to Tier 1 agents during client interactions and handling complex/escalated client inquiries through voice, chat, and email.

Development of Knowledge Base Articles to be used for internal and external purposes

Advise and help in implementation of curriculum development.

Work closely with other departments for collaborating IT projects.

This position will also serve as a general technical support specialist during high call volume periods by taking incoming calls from various clients.

Other duties outlined by the Director of Information and Technology or Technical Support Management.

Note: This position will have a shared responsibility of extended support for a 24/7/365 HelpDesk in which shifts can include evening, night, weekend, and “on call” shifts. 

 

Minimum Qualifications:

  • Proven track record of a positive attitude with good analytical skills and the ability to ‘figure things out’
  • A degree in a technology field or 3+ years’ experience in a helpdesk or similar position.
  • Strong communication and collaboration skills.
  • Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
  • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
  • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
  • Ability to easily adapt to and learn new technologies.
  • Maintain important records efficiently and accurately.
  • Maintain confidentiality of information processed or prepared.
  • Perform duties and responsibilities independently.
  • Ability to coordinate, research, and analyze special projects/reports.
  • Proficient knowledge of database structure with the ability to enter, manipulate, and report data.
  • Establish and maintain effective working relationships with other Datascan employees, supervisory personnel
  • Must possess positive, professional interpersonal skills.
  • Can-do positive team-oriented attitude

Technical Skills:

Internet Fundamentals – Routers, Static/Dynamic IP, Firewalls

Windows and Mac OS hardware/software experience

Common Plugins and Browsers

Microsoft Office knowledge, very knowledgeable with Excel in particular

Expertise in supporting clients in multiple methods of communication including voice, video, and chat.

Nice to have: SQL or Access

 

Desired Qualifications:

  • Bachelor’s Degree in computer science field.
  • 5 years’ experience in related field.
  • Programming certifications, experience, or related course work.

Solutions Analyst

Carrollton, Texas

Reporting to

Director Client Solutions

 

Description

The Solutions Analyst (SA) role is critical in ensuring we provide solutions to clients that work well in the field and are specified clearly with IT engineering when changes or customizations are required.  The SA provides the key liaison between the business facing roles in Account Management and Sales and our internal IT engineering groups.

The SA is required to have the most in-depth knowledge of both a client’s technical configuration, how it works with their physical inventory processes and how the solution will be used in the field.

The SA is exposed to more clients of varying complexity and scope than any other group within Datascan.

The position is pivotal in ensuring Datascan’s clients receive both equipment and software that has been correctly specified, configured and delivered to enable them to perform inventory counts efficiently.

 

Key Responsibilities

  • Gather and fully understand client/prospect requests and submit detailed specifications to IT engineering for development
  • Liaise between client, Sales/Account management and IT engineering to ensure questions are answered and expectations are clear
  • Ensure programs are designed and working fully as specified by clients/prospects
  • Communicate directly with client/prospect regarding file requirements and specifications
  • Review lifecycle test cases and test procedures to ensure that test plans adequately test all requirements
  • Perform technical testing and UAT
  • Document and maintain records of client specifications. Update Datascan documentation as necessary when configuration changes are requested
  • Ensure documentation provided to the client/prospect is accurate and complete
  • Communicate effectively with clients/prospects, Sales and Account Managers on recommended best practice solutions
  • Attend client/prospect meetings as required to advise on best practices, alternate solutions etc.
  • Participate in discussions and make recommendations as to internal process improvements

 

Position Requirements

  • BA or BS relevant to the position
  • 3+ years experience in Solution Analyst or related roles
  • Proven track record of successful participation/collaboration in cross functional teams
  • Knowledge of retail store inventory processes preferred but not mandatory
  • Familiarity with mobile software applications and mobile computer deployment
  • Good business acumen and decision making capabilities
  • Proficient in Excel
  • Experience with Jira and SaleForce a plus
  • Some travel required

 

Knowledge and Core Competencies

  • Experience working with a collaborative team of analysts
  • Capable of organizing and managing multiple projects
  • Grasps new concepts, thinks creatively and finds solutions to problems
  • Excellent time management skills
  • Understand the value of Customer focus
  • Relentless pursuit of quality and efficiency with great attention to detail
  • Self motivated and consultative in style and able to work as part of a close team
  • Excellent interpersonal skills, both written and oral, able to earn the trust of clients, peer group members, managers and executive team members
  • Able to confidently speak to clients and prospects about systems and limitations.
  • Self sufficient – utilizes resources and documentation.

Test Engineer

Carrollton, Texas

Job Responsibilities

We are looking for an experienced Software Test Engineer to join our Software and Hardware Testing group. We have a strong dynamic team of test engineers and are looking to expand the group with someone who can jump straight into the swing of things.

  • System and feature code testing
  • Developing test plans
  • Ensuring accuracy of documentation, specifications and processes
  • Ability to problem solve
  • Identify improvement opportunities

>>>>MUST have a green card or be a U.S. Citizen.<<<<

Position Requirements

  • 2+ Years Experience in Software Testing, Mobile Apps, Desktop, SQL and Website
  • Ability to problem solve and identify and innovate improvement opportunities.
  • BS in Computer Science, Software Engineering, IMS or related degree plan.
  • Knowledge of standard QA methodologies, experience with Test Management Software.
  • Some knowledge of programming: SQL/.NET/Web, etc…
  • Experience with JIRA and/or Confluence a plus
  • Strong computer proficiency
  • Ability to work under pressure and prioritize work as required
  • Strong interpersonal skills and team player attitude
  • Ability to work independently and effectively manage multiple activities
  • Strong organizational skills and proven ability to communicate effectively (oral and written)
  • Strong analytical, troubleshooting, problem solving, decision making skills
  • Ability and desire to learn new things
  • Must have a green card or be a U.S. Citizen

Please do not apply if you require work visa sponsorship now or in the future – this includes student visas. We will not be sponsoring any work visas.

We are located at 2941 Trade Center Drive, Carrolton, TX. Please review your commute to make sure it would be acceptable on a daily basis. The Frankford DART rail station is right in our backyard.

Please include a high level test plan for how you would perform functionality testing on a simple website cart/checkout process (think of a checkout process similar to Amazon). 

Applicants that do not follow the instructions above will not be considered.

Technical Support Engineer

Carrollton, Texas

Role Description: 

The Technical Support Engineer provides consistent, world-class product support for Datascan products. In serving as the primary liaison between the company and customer, the Customer Support Engineer resolves challenges by supporting cutting-edge self-scanning inventory counting and auditing software across complex, multi-faceted customer deployments.

Our support engineers possess excellent knowledge of customer inventory scanning and auditing needs along with the drive to assist the client when needed. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Datascan’s entire product suite; including MyStore, Datanow, and DART. Questions come from a wide variety of sources including customers who need help counting their first inventory with Datascan to customers who have been longtime customers utilizing all of the features of the Datascan product.

 Key Responsibilities: 

  • Direct client support via phone, chat or email for a 24*7 call center.
  • Serves as the primary liaison between the customer and Datascan for technical and functional related issues
  • Analyze and clarify customer technical inquiries
  • Analyzing inventory results, audits, and scanner issues
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Datascan products and inventory self-scanning best-practices
  • Create and publish solution knowledge for re-use by customers and Datascan employees

Requirements: 

  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Working knowledge of SQL and Web development using HTML and Javascript. (.NET and  C# knowledge appreciated)
  • Previous experience in customer support
  • Bachelor’s degree in computer science or information systems (or equivalent experience)
  • Available to work weekends and various shifts based on business needs

We are located at 2941 Trade Center Drive, Carrolton, TX. Please map your commute to make sure it would be acceptable on a daily basis.

Lead Mobile Software Engineer

Carrollton, Texas

Job Overview
As the Lead Android App Developer, you will help drive the development of Datascan’s B2B and Enterprise Apps.  Working on a small but high performance team, you will be at the forefront of our solution development.  Opportunities exist to join other mobile projects for additional work satisfaction.

Job Highlights

  • Work on Android OS code only available to manufacturers – You are the r00tkit
  • Develop and design mobile applications that are used by major retail customers
  • Option to work remotely most days of the week
  • Take as much responsibility as your performance allows
  • Work on a highly skilled team and help lead the development process
  • Easy transportation – Headquarters located at the Carrollton DART rail station

 

Qualifications/Experience

  • Masters in Computer Science or equivalent work experience
  • Intimate knowledge of the Android inner-workings
  • 5+ years’ experience developing Android mobile applications
  • Experience writing Android drivers and performing OS-level modifications
  • Experience leading a team of developers
  • Outstanding working knowledge of object oriented principles and application
  • Expertise with the Android SDK and Dev Tools
  • Working knowledge of Git or similar versioning practices
  • Experience working with RESTful APIs to communicate with back-end systems

 

Characteristics we search for in candidates

  • Passion for all things mobile
  • Team player that can have fun while working
  • Self-starter that doesn’t have a problem researching an issue to find a solution
  • Ability to identify and mitigate risky code changes

Business Development Representative - US

Carrollton, Texas

 

Position Description

 

 A dedicated Business Development Representative is needed to further develop the US territory. This role will be responsible for generating leads and partnering with Business Development Managers to increase sales.

This is an excellent opportunity for a self-motivated individual with one to two years sales experience to join our team and make a difference in our dynamic, rapidly growing organization.

 

Job Responsibilities

 

Sourcing new sales opportunities through outbound cold calls and emails.

Establish initial relationship with potential clients in order to understand their needs.

Determine initial prospect qualification.

Route qualified opportunities to Business Development Managers for further development and closure.

Provide feedback to sales and product management on requests from market.

Contact database development

Hit monthly and quarterly targets

 

Skills and Experience

 

Ability to meet deadlines and goals

Phone, email, chat communication skills

Willingness to assist and maintain positive attitude

Patience to deal with customer issues

Maintain strong product knowledge

Ability to work both independently and as part of a team

Possess strong time-management skills with the ability to prioritize tasks

Attention to detail and commitment to persistent follow-up

Proficiency in Microsoft Office Suite

 

1+ years sales experience

Proven record of achieving goals

Prior retail experience a plus

Prior technology sales a plus

Pay & Benefits: Salary + Commission

 

Company Linkedin: https://www.linkedin.com/company/datascan-lp/

Working @ Datascan: http://datascan.com/join-our-team/

YouTube link: https://www.youtube.com/channel/UCXMPLBOVPkF0HRtZ2nwGOhg

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