Senior Technical Support Engineer

Carrollton, Texas

The Senior Technical Support Engineer provides consistent, world-class product support for Datascan products. In serving as the primary technical liaison between the company and strategically valuable customers, in addition to assisting Technical Support Engineers with escalated cases, the Sr. Technical Support Engineer resolves real-world business challenges by supporting cutting-edge self-scanning inventory solutions across complex, multi-faceted customer deployments.

Ensuring customer feedback is properly channeled into product management, research, and development is a requirement of this position. Our Sr. Technical Support Engineers possess excellent knowledge of self-scanning inventory capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Sr. Technical Support Engineer provides support for Datascan’s entire product suite; including the MyStore, Datanow, and DART products.

WORK SHIFT: The candidate chosen for this position will work days for the first month and then move to a permanent shift which will be Sunday through Thursday from 2pm to 11pm.

IMPORTANT: Applicants must either have a green card or be a U.S. Citizen.

Key Responsibilities

  • Act as a Tier 2 escalation point for advanced customer issues.
  • Lead support efforts for customers who have been determined to have Critical value.
  • Coordinate with Account Management to address any technical issues impacting a Customer’s success.
  • Actively engage Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned.
  • Analyzing inventory results, audits, and scanner issues.
  • Recreating customer software issues in a lab environment.
  • Escalation of any software bugs or feature enhancements to Datascan’s research, development, and product management teams.
  • Maintaining in-depth knowledge of Datascan products and inventory best-practices.
  • Managing long-term customer projects or projects internal to the Customer Support department.

Position Requirements

  • A passion for making customers successful
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills
  • Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
  • Ability to multi-task and manage multiple priorities in a fast-paced environment.
  • 2+ years’ experience working with Datascan products preferred but not required
  • Knowledge of vulnerability scans and log analysis with other industry solutions preferred
  • 1+ years previous experience in SQL DB Development (T-SQL, Stored Procedures, etc.. and/or Web development using HTML and Javascript. (.NET and C# knowledge appreciated)
  • A good understanding of IIS, troubleshooting website issues/HTTP responses
  • Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
  • 1+ years previous experience in Customer Support, Technical Account Management
  • Bachelor’s degree in computer science or information systems (or equivalent experience)

We are located at 2941 Trade Center Drive, Carrolton, TX. Please review your commute to make sure it would be acceptable on a daily basis. The Frankford DART rail station is right in our backyard.

To apply, please forward resume with the job title and your name in the title of the email to careers@datascan.com

Database Developer 1 / Support Analyst

Position Description:
The IT Support position includes programming duties in SQL primarily ETL, output and queries. It also includes supporting ongoing client activities.

Applicants must have a Green Card or be a U.S. Citizen.

Position Requirements:

  • Enjoy challenging work in an ever-changing climate.
  • Have an exceptional level of integrity and raw intelligence.
  • Good communication, enunciation* and grammar skills are highly important.
  • Practical experience with SQL Programming with at least 4-years of database application development experience. **
  • Have worked with relational databases such as MS SQL Server, Oracle or MySQL and be comfortable writing SQL statements to query/update a database.
  • Meticulous in completing assignments, adhering to deadlines, and communicating work status.
  • Participate in on-call support rotation with other team members.
  • Have a BS/BA degree and be comfortable working in a casual but high-performing environment.
  • Preference for candidates who already live in the Dallas/Ft Worth area.
  • Must have a Green Card or be a U.S. Citizen.

*There is a high focus on someone who enunciates English very clearly as well as good grammar skills.

**We are not seeking a person whose background is BI Tools or DBA. The SQL experience as it relates to writing complex stored procedures – is highly important.

We are located at 2941 Trade Center Drive, Carrolton, TX. Please map your commute to make sure it would be acceptable on a daily basis.

To apply, please forward resume with the job title and your name in the title of the email to careers@datascan.com.

IT Test Engineer

Position Description:
We are looking for the right resource to join our Software and Hardware Testing group.

Applicants must have a Green Card or be a U.S. Citizen.

Primary responsibilities will be:

  • System and feature code testing
  • Developing test plans
  • Ensuring accuracy of documentation, specifications and processes
  • Ability to problem solve
  • Identify improvement opportunities

Position Requirements:

  • BS in Computer Science, Software Engineering, IMS or related degree plan
  • Knowledge of standard QA methodologies
  • Some knowledge of programming: SQL/.NET/Web, etc…
  • Experience with JIRA a plus
  • Experience with Confluence a plus
  • Strong computer proficiency
  • Ability to work under pressure and prioritize work as required
  • Strong interpersonal skills and team player attitude
  • Ability to work independently and effectively manage multiple activities
  • Strong organizational skills and proven ability to communicate effectively (oral and written)
  • Strong analytical, troubleshooting, problem solving, decision making skills
  • Ability and desire to learn new things

To apply, please forward resume with the job title and your name in the title of the email to careers@datascan.com

In the body of the email, please include a high level test plan for how you would perform functionality testing on a simple website cart/checkout process (think of a checkout process similar to Amazon).

Applicants that do not follow the instructions above will not be considered.