Our People & Partners
Careers
Why work at Datascan?

We could give you the easy answer: because it's a great place to work, but there's more to it than that.

Datascan is a company that believes in developing people and offering them challenges and opportunitiues to grow. We love what we do and take collective pride in the performance of the team. You'll know exactly what value you are adding and how your actions make a difference to the company.

Our business is providing mission critical solutions that have to work flawlessly, so we are looking for people who can think creatively, develop agile solutions and execute on great ideas. We are looking for people who are valuable members of our team.

Who is a good fit for Datascan?

We look for people who are drivers and innovators, not followers.

Our company is nimble and dynamic so you need to be flexible, adaptable and happy embracing change. Expect to have a lot demanded from you at peak times but be repaid for that commitment when times are slower. Client care is our number one priority so that needs to be at the forefront of how you think.

Bring energy, a positive attitude and a healthy sense of humor and you could be a great fit. We want you to be part of a team that enjoys the people we work with.         

Datascan culture

Our culture is what we do and say everyday - it's how we work together, communicate, solve problems and deliver on our commitments to clients.

We adopt a philosophy of "no excuses" and a relentless desire to achieve team goals through a willingness to learn, ask questions and reach for innovation. How can we do something better, faster or easier in order to delight our customer.

We believe in the importance of responsibility, ownership and the idea that every individual deserves respect and consideration.

And at the end of the day, it is the smiles on our faces for a job well done that means everything. 
 


Current job openings:
Senior Technical Support Engineer — Carrollton, Texas
The Senior Technical Support Engineer provides consistent, world-class product support for Datascan products. In serving as the primary technical liaison between the company and strategically valuable customers, in addition to assisting Technical Support Engineers with escalated cases, the Sr. Technical Support Engineer resolves real-world business challenges by supporting cutting-edge self-scanning inventory solutions across complex, multi-faceted customer deployments.
Ensuring customer feedback is properly channeled into product management, research, and development is a requirement of this position. Our Sr. Technical Support Engineers possess excellent knowledge of self-scanning inventory capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Sr. Technical Support Engineer provides support for Datascan’s entire product suite; including the MyStore, Datanow, and DART products.

WORK SHIFT: The candidate chosen for this position will work days for the first month and then move to a permanent shift which will be Sunday through Thursday from 2pm to 11pm.

IMPORTANT: Applicants must either have a green card or be a U.S. Citizen.

Key Responsibilities 
• Act as a Tier 2 escalation point for advanced customer issues.
• Lead support efforts for customers who have been determined to have Critical value.
• Coordinate with Account Management to address any technical issues impacting a Customer’s success.
• Actively engage Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned.
• Analyzing inventory results, audits, and scanner issues.
• Recreating customer software issues in a lab environment.
• Escalation of any software bugs or feature enhancements to Datascan's research, development, and product management teams.
• Maintaining in-depth knowledge of Datascan products and inventory best-practices.
• Managing long-term customer projects or projects internal to the Customer Support department.
Position Requirements
• A passion for making customers successful
• Outstanding written and verbal communication skills
• Strong analytical and technical skills
• Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• 2+ years’ experience working with Datascan products preferred but not required
• Knowledge of vulnerability scans and log analysis with other industry solutions preferred
• 1+ years previous experience in SQL DB Development (T-SQL, Stored Procedures, etc.. and/or Web development using HTML and Javascript. (.NET and C# knowledge appreciated)
• A good understanding of IIS, troubleshooting website issues/HTTP responses
• Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
• 1+ years previous experience in Customer Support, Technical Account Management
• Bachelor’s degree in computer science or information systems (or equivalent experience)

We are located at 2941 Trade Center Drive, Carrolton, TX. Please review your commute to make sure it would be acceptable on a daily basis. The Frankford DART rail station is right in our backyard.

To apply, please forward resume with the job title and your name in the title of the email to careers@datascan.com


Senior Business Development Manager — Carrollton, Texas or Northeast Major City
Position Description:
Present the Datascan solution to prospective clients in-person or online. Travel throughout the US and potentially internationally. Following introductory presentation meetings continue to develop the relationship with the retail prospect providing a cost analysis and work to organize pilot counts. Work directly with the Directors of Finance, Loss Prevention and Store Operations at major chain retailers to help them develop a strategic count solution utilizing the Datascan system. Typically our timeline from meeting to pilot phase is 1 to 6 months. Be present at all initial pilot counts, which allows you to continue finesse the Datascan solution specific to the retailer - finding the most efficient self-audit process for their environment. Long term relationships with clients are developed and continue throughout our partnership though account maintenance will be transitioned to a full-time Account Manager once the clients is committed to a long-term partnership.

Qualification:
University graduate who enjoys interacting with people and is able to professionally present in front of large groups at the same time provide inventory solutions in a consultative manner. Must be willing to travel. A background in retail and understanding of how shops are run or how inventories are performed would be very helpful. Ability to manage the market like their own business developing best practice strategies for expanding the marketing and reaching prospects. Proficient in responding professionally to formal RFI/RFPs, developing written proposals using Word, PowerPoint and Excel. Use of a CRM tool such as Salesforce.









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