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October 19, 2021
Establishing a Maturity Model for Total Retail Loss

It is now 5 years since the first Total Retail Loss (TRL) report was published, although that was essentially a bookend to a longer journey of reflection and review on how retail businesses were experiencing and responding to the issue of retail ‘loss’. As the original report highlighted, the term ‘shrinkage’ or ‘shrink’ has a […]

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