A relatively recent and growing trend within retailing is to increasingly offer an ‘omni-channel’ shopping environment – give the consumer maximum flexibility in how they can browse, select, pay and receive the products they wish to purchase – buy online and pickup in store being but one iteration of this model. But successfully offering this […]
For consumers, the growth in online retailing has few downsides – where once they were limited to visiting local retail stores to browse, select and purchase the products they wished to buy, now they literally have the retail world at their fingertips, offering a bewildering array of choices. In addition, retailers operating in this highly […]
While many have likely not heard of radio frequency identification (RFID), it’s likely most consumers are using it now. For instance, the newer ‘tap’ credit card feature — the one that allows you to skip the fuss of inserting your card into the credit card reader — is a more recent example of RFID technology. […]
The history of RFID utilisation in retailing is perhaps best described as chequered! From its initial development in the late 1990s, retailing was quickly identified as an area where it could potentially make a revolutionary change to business practices and operational efficiencies. Indeed, it was viewed as such as game changer that one aficionado claimed […]
As I discussed in an earlier blog on the evolution in the use of RFID in retailing – it is a technology that has been on a ‘long burn’ and only now after 20 plus years since it was first proposed as a way to enhance the efficiency and profitability of retailing, is it becoming […]
A recently published ECR Report, which focussed upon on the way in which retailers who have invested in RFID technologies are innovating in its use, highlighted the critical role it can play in enabling businesses to deliver ‘Omni-channel’ retailing. Even before the COVID-19 Pandemic wreaked havoc across global economies, the retail industry was experiencing considerable […]
Some technologies can often be on a very slow burn before they reach a tipping point of acceptability, value, and utilisation. In many respects, the use of Radio Frequency Identification (RFID) technologies in retailing is an archetype of this phenomenon – developing first in the late 1990s but only now becoming mainstream in some parts […]
It is now 5 years since the first Total Retail Loss (TRL) report was published, although that was essentially a bookend to a longer journey of reflection and review on how retail businesses were experiencing and responding to the issue of retail ‘loss’. As the original report highlighted, the term ‘shrinkage’ or ‘shrink’ has a […]
The Pareto principle is a well-known and often quoted concept – the 80/20 rule – 80% of consequences come from 20% of causes. Equally, it is widely acknowledged and understood that risk is not evenly distributed in time and space – certain places and particular times can be riskier than others, particularly when thinking about […]
